Optimising conversion rates, pricing, customer advocacy and retention.
Relative to your competitors, how well do your sales teams match the benefits of your product to the unique requirements of every potential booker? When it comes to the event itself, do you deliver on the moments of truth which determine whether the customer books with you in future and recommends you to others?
Meetings Benchmark Tracker
A mystery shopping service testing telephone and electronic enquiry handling standards. The system benchmarks the performance of hundreds of hotels, management training centres, academic and sporting venues. Widely regarded as the industry standard, it now offers the additional benefit of delegate rate benchmarking and training clinics for sales teams.
VenueVerdict
A real time customer feedback and competitor benchmarking system which provides the intelligence required to make service improvements for bottom line impact. Quickly identify high value potential customers and respond effectively to their comments. Reap the PR dividends of our Gold Standard Awards for outstanding customer service.
To find out more, email us on hotels@bdrc-continental.com or contact one of the team.
