Optimising conversion rates, pricing, customer advocacy and retention.

Meetings Benchmark Tracker (MBT) and VenueVerdict are indispensable management tools which help venue operators optimise conversion rates, improve service delivery during the event, and drive positive word of mouth and repeat business.

Meetings Benchmark Tracker
Mystery shopping-based system to drive telephone and electronic enquiry-handling standards and provide competitor pricing intelligence. The system tracks the performance of 600+ venues (including hotels, management training centres, academic and sporting venues) and is available globally. Users benefit from a range of additional options such as on-property training workshops and tele-coaching.

VenueVerdict
VenueVerdict is a real-time customer feedback system which provides venue operators with all the information needed to improve service delivery, drive up customer satisfaction, repeat business and positive word-of-mouth. More than just a feedback tool, VenueVerdict helps validate strategic decisions by highlighting the relationship between service and customer advocacy.

See this year's VenueVerdict Award winners.

BDRC offers discounted pricing options for operators participating in both systems.

For further information on these services, please contact:
Matt Costin          matt.costin@bdrc.co.uk           020 7400 1004
Victoria Bateman victoria.bateman@bdrc.co.uk   020 7400 1026

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