"VenueVerdict allows Sundial Group to see at-a-glance how our service is performing against customers' expectations and against competitors in the marketplace.  Its information output is central to our ongoing performance measurement; displaying KPIs through a detailed yet manageable user interface.  By interviewing event hosts immediately following the conclusion of their conference, meeting or training session, 'Venue Verdict' captures accurate, relevant customer feedback that we can use not only to shape our strategy and direction, but also to identify our core strengths, potential threats and possible opportunities." 

Tim Chudley,
Managing Director, Sundial Group

 

“The Venue Verdict research programme has become an invaluable tool for all the hotels participating. Not only does it measure customer satisfaction, but allows the hotels to compare their performance with other Marriott hotels, and their local competitors. By fully understanding their scores, the hotels can focus on key areas of the service delivery to constantly improve and exceed our customers’ expectations. As an ongoing tool, VenueVerdict will continue to provide timely information that can be used to further enhance our meetings and events product offering.”

Matthew Westwood
Marketing Executive – Marriott UK & Ireland