The quality of service received and overall satisfaction is a key driver of repeat business from event bookers. BDRC's real-time VenueVerdict system will provide you with all the information you need to improve the customer experience, and drive business retention.
We provide you with a detailed assessment of your service quality on an ongoing basis, through the use of advanced analytical techniques. We can tell you which areas of service are most closely correlated with overall satisfaction and likelihood to recommend or return.
Performance reporting is delivered via BDRC's state of the art online reporting system:
1 - Immediate email alert when customers complete surveys, providing detailed feedback on all aspects of the event, to explain where standards have fallen short of expectations, or to report back on outstanding service,
2 - Month-end reports showing league tables of venues and groups, progression over time, detailed diagnosis of service strengths and weaknesses, and direction for performance improvement.
Participating venues also reap the PR benefits of outstanding service quality: the top performing group and leading venues are announced every quarter in Meetings & Incentive Travel magazine.
Click here for samples of VenueVerdict online reporting.
A growing number of leading hotel groups, specialist conference operators and independent venues are now participating in Venue Verdict, including:
| Best Western |
Conference Centres of Excellence |
| De Vere Hotels & Resorts | De Vere Venues |
| Hilton | Marriott |
| Novotel | Paramount |
| Park Plaza | Paten Hotels |
| Principal Hayley | Ramada |
| Renaissance | Royal College of Physicians |
| Sundial | The Brewery |
| Thistle |
New in February 2008! - BDRC Venue Verdict will be launched in the Middle East
To find out more about BDRC Venue Verdict, or to confirm your subscription, please contact Matt Costin on 020 7400 1004, or email meetings@bdrc.co.uk
Existing subscribers click here to login.
BM
BDRC are an excellent research organisation….. intelligent, extremely knowledgeable, committed and thorough - the approach is always 'how we can help' rather than 'why we can't'. Venue Verdict represents a very important new departure for BDRC and the information it gives to participating hotels is very useful. I am a great believer in the value of BDRC - please keep up the good work!
Neal Crocker
Regional Manager NE
Thistle Hotels
Neal Crocker
Regional Manager NE
Thistle Hotels
“As any self-help guide will tell you, if you never receive an honest opinion, you’ll be unequipped to make positive changes. The good news is that BDRC is to launch a new online system, which will benchmark standards at meetings venues. Its aim is simple: improving the service quality, and thus the customer retention rates of venues.”
John Keenan, Editor
Meetings & Incentive Travel magazine
